Reel:Intro

Privacy Policy

Last updated: March 25, 2025

1. Introduction

At ReelIntro ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We may collect information that you provide directly to us when you:

  • Create an account or profile
  • Upload videos and content
  • Make purchases
  • Contact customer support
  • Fill out forms or surveys
  • Participate in promotions

This information may include:

  • Contact information (name, email address, phone number)
  • Account credentials (username, password)
  • Profile information (profile picture, biography)
  • Payment information (credit card details, billing address)
  • User content (videos, images, text)
  • Communication content and history

2.2 Information Collected Automatically

When you use our Service, we may automatically collect certain information about your device and usage patterns, including:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, referring website)
  • Location information (general location based on IP address)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and fulfill orders
  • Communicate with you about your account, updates, or customer support
  • Personalize your experience and deliver relevant content
  • Monitor and analyze usage patterns and trends
  • Detect, prevent, and address technical issues, fraud, or illegal activities
  • Comply with legal obligations

4. How We Share Your Information

We may share your information with:

  • Service Providers: Companies that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
  • Business Partners: Third parties with whom we partner to offer products, services, or promotions.
  • Legal Requirements: When required by law, subpoena, or similar legal process.
  • Protection: When necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, or situations involving potential threats to the safety of any person.
  • Business Transfers: In connection with a corporate transaction, such as a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties for their direct marketing purposes.

5. Your Choices and Rights

You have certain choices and rights regarding your information:

  • Account Information: You can update your account information at any time through your account settings.
  • Marketing Communications: You can opt out of receiving promotional emails by following the instructions in those emails.
  • Cookies: Most web browsers accept cookies by default. You can usually set your browser to remove or reject cookies.
  • Data Subject Rights: Depending on your location, you may have the right to access, correct, delete, or export your personal information, or object to or restrict certain processing.

6. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.

8. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website prior to the changes becoming effective.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@reelintro.com
Address: 123 Main Street, Suite 200, San Francisco, CA 94105

11. California Privacy Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). For more information about these rights and how to exercise them, please contact us.

12. EU/EEA and UK Data Protection Rights

If you are located in the European Union, European Economic Area, or United Kingdom, you have certain rights under the General Data Protection Regulation (GDPR) and the UK Data Protection Act. These rights may include the right to access, rectify, restrict, port, and erase your personal data. To exercise these rights, please contact us.